Privacy Policy for MosaicConnect
Last Updated: October 9, 2025
Important Introduction:
MosaicConnect is an entity licensed in Germany and in the preparation phase for the official launch. We are committed from day one to applying the highest standards of data protection and privacy in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). This policy explains how we handle your personal data transparently and securely.
1. The Controller Responsible for Data Processing
The entity responsible (Controller) for the collection and processing of your personal data is:
* Name: MosaicConnect
* Address: Kirchplatz 12, 42651 Solingen, Germany
* Email: info@mosaicconnect.io
* Phone: +49 31469266 176
2. Types of Data We Collect
We collect different types of data to provide and improve our services:
A) Data you provide to us directly:
* Full name, email address, and phone number when communicating with us via contact forms or email.
* Company details and job title (if necessary to provide a specific service).
* Payment information when conducting future financial transactions.
B) Data we collect via the Smart Chat Tool:
* Basic data you provide (such as name, email, and chat content) in the site management center.
* Purpose: We use this data to respond to your inquiries, provide technical support, and improve the quality of our services.
* Our Commitment: We are committed to maintaining the full privacy of this data, securing it appropriately, and not sharing it with any unauthorized third party.
C) Technical Data We Collect Automatically:
* IP address, browser type, operating system, and approximate geographical area.
* Pages visited on our site, duration of the visit, and links clicked.
3. Purpose of Data Collection and Legal Basis
We use your data for the following purposes based on clear legal grounds from the General Data Protection Regulation (GDPR):
* For the fulfillment of contracts or pre-contractual steps (Legal Basis: Art. 6(1)(b) of the GDPR):
* Providing the services you request such as website design, management of advertising campaigns, and providing technical support.
* For communication and support (Legal Basis: Art. 6(1)(b) and (f) of the GDPR):
* To respond to your inquiries received via the contact form, email, or smart chat tool.
* For marketing purposes (Legal Basis: Your explicit consent – Art. 6(1)(a) of the GDPR):
* To send newsletters, special offers, and updates about our services after obtaining your prior consent. You can withdraw this consent easily at any time.
* For improving our services and protecting our website (Legal Basis: Our legitimate interests – Art. 6(1)(f) of the GDPR):
* To analyze how the website is used with the aim of developing the user experience, ensuring network security, and preventing fraud.
4. With Whom Do We Share Your Data?
We never sell your personal data. We may only share it with trusted third parties (Data Processors) who comply with European and German data protection laws, to effectively provide our services, such as:
* Hosting service providers to operate our website.
* Payment processors to secure financial transactions.
* Analytics tools such as Google Analytics (only after obtaining your explicit consent via the cookie consent banner).
* Email service providers for sending correspondence and newsletters.
5. Your Rights as a Data Subject
According to the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
* Right to Access your data (Art. 15 GDPR).
* Right to Rectification of inaccurate or incomplete data (Art. 16 GDPR).
* Right to Erasure of your data (“Right to be Forgotten”) in certain circumstances (Art. 17 GDPR).
* Right to Restriction of processing (Art. 18 GDPR).
* Right to Data Portability (Art. 20 GDPR).
* Right to Object to the processing of your data, especially for direct marketing purposes (Art. 21 GDPR).
To exercise any of these rights, please contact us directly via email: info@mosaicconnect.io.
6. Submitting Complaints
If you believe that we are not handling your data correctly or that we have violated your rights, you have the right to lodge a complaint. We prefer that you contact us first to resolve the issue amicably. If you are not satisfied with our response, you may contact the competent German data protection authority:
Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)
* Address: Graurheindorfer Str. 153, 53117 Bonn, Germany
* Website: www.bfdi.bund.de
7. Updates to the Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices or to comply with legal updates. When making any amendments, we will update the “Last Updated” date at the beginning of the policy.
